Who we are
South Vancouver Veteran’s Council Society is a registered non-profit under the BC Societies Act (Registration Number: S0083527). Our principal mailing address is 727 E. 49th Avenue, Vancouver, BC V5W 2H3. This website, https://southvanremembers.org is operated by the organisation in compliance with Provincial privacy laws.
We operate this website and care about your privacy. While we collect very little personal data, we think it’s important you know what we do collect, why it’s needed, and how you can contact us with questions.
What this policy covers
This policy applies to personal information we handle through our website and direct communications (email or forms you send to us). It doesn’t cover third-party sites we link to.
Who to contact
Questions, access/correction requests, or complaints:
• Email: privacy@southvanremembers.org • Mailing address: 727 E. 49th Avenue, Vancouver, BC V5W 2H3
What we collect right now (and why)
Visit analytics. (Burst Statistics)
We use privacy-friendly analytics only to understand how many people visit and which pages are popular. Burst Statistics shows us counts and trends – never personal profiles, cross-site tracking, or detailed browsing histories.
- Cookies: The analytics set basic cookies to help count visits, but do not track users across other sites and you can still control cookies via your browser.
- Data Storage: All analytics data is stored in Canada.
Things you choose to send us.
Contact forms (Ninja Forms)
When you send us a message through our website form, we collect only what you provide (like your name and email) so we can reply. The information is stored securely on our Canadian server for a short time (maximum of 10 days) and is not shared with outside companies.
Managing your messages (Make)
To help us manage your message, we securely send it (in encrypted form) to an automated workflow using Make.com’s EU servers. Only our team can access this data, and it is never shared with third-party services or used for any other purpose. After processing, your information is deleted or anonymized.
We use some automated workflows, including limited AI, to help us process form submissions. This AI is not used to make decisions that affect users, and it does not access or store personal information except for basic automation within our secure workflow.
We do not use cloud-based add-ons with Ninja Forms or Make, and your data remains protected under Canadian and international privacy laws
That’s it. We don’t run ads, sell lists, or track you around the internet.
Data location (Canada-first)
We host our website and store our records in Canada (primarily British Columbia). Our default is to keep personal information in Canada. If any tool ever needs to process data outside Canada, we’ll list it below and explain why before we switch it on.
Plain English: your info stays in Canada by default.
Keeping information safe
We use common-sense security: HTTPS, reputable Canadian hosting, and role-based access. Only the people we know, who need information for their work with us, can see it.
How long we keep things
Once we have your information, we keep it for as long as needed to run the site, respond to you, or meet basic record-keeping needs. Then we delete or anonymize.
Your rights (BC PIPA)
You can ask to see or correct your personal information, or withdraw consent for optional uses at any time. Contact privacy@southvanremembers.org and we’ll respond within the timelines required by law.
Photography, audio/video & archives
We may capture photos or recordings at events to document our work and history. We’ll provide notice at events and options to opt out where practicable. If you prefer not to appear in images, please tell us in advance or at the event; we’ll make reasonable efforts to accommodate.
Complaints
Please contact us first so we can help. If you’re not satisfied, you may contact the Office of the Information and Privacy Commissioner for BC (OIPC) at oipc.bc.ca.
Changes to this policy
If we make material changes (for example, adding a newsletter or donations), we’ll update this page and the date above.